Shipping policy

Shipping Policy

At Wholesale Soap Supplies Australia, we aim to provide a smooth and efficient shipping experience. This policy outlines our shipping terms, delivery times, costs, and other related details.

1. Shipping Locations

We currently ship to:

  • All regions within Australia.
  • Select international destinations (please contact us at admin@wholesalesoap.com.au for details on international shipping availability and costs).

2. Processing Times

  • Orders are processed within 1-3 business days after payment is confirmed.
  • Orders placed on weekends or public holidays will be processed on the next business day.

If there are any delays due to stock availability or unforeseen circumstances, we will notify you promptly.

3. Shipping Options and Costs

We offer the following shipping options:

Domestic Shipping (Australia):

  • Standard Shipping: [Insert estimated delivery time, e.g., 3-7 business days]
  • Express Shipping: [Insert estimated delivery time, e.g., 1-3 business days]

Shipping costs are calculated based on the weight, dimensions, and destination of your order. The exact cost will be displayed at checkout.

International Shipping:

  • Delivery times and costs vary by destination.
  • Customs duties and taxes are the responsibility of the customer.

4. Tracking Your Order

Once your order has been dispatched, we will provide you with a tracking number via email. You can use this number to monitor the delivery status of your package.

5. Delivery Issues

If your order has not arrived within the estimated delivery time:

  • Check the tracking information provided.
  • Contact the shipping carrier for updates.
  • If you need further assistance, email us at admin@wholesalesoap.com.au or call us at +0437 404 201.

6. Damaged or Lost Packages

  • If your package arrives damaged, please contact us within 48 hours with photos of the damage.
  • If your package is lost in transit, we will work with the shipping carrier to resolve the issue.

7. Changes to Shipping Details

Please ensure your shipping address is accurate at the time of checkout. If you need to update your address after placing an order, contact us immediately at admin@wholesalesoap.com.au. Changes cannot be made once the order has been dispatched.

8. Contact Us

For any shipping-related inquiries, please contact us:

Thank you for choosing Wholesale Soap Supplies Australia. We appreciate your business and strive to deliver your orders promptly and securely.

Would you like to customize this further or include additional details, such as delivery partners or estimated times?